LuggageHero Review - Locations, Pricing, Insurance, & More
Navigation: Locations | Pricing | Insurance | How It Works | Reviews | Safety & Security | Is It Worth It | Alternatives | FAQs
What is LuggageHero?
LuggageHero is a luggage storage service that helps you book short-term places to store your luggage while you explore a city.
The service partners with local shops and hotels to store your luggage on-demand and anything you store is insured against loss, damage, and theft.
Locations
LuggageHero is available in hundreds of cities worldwide. Their most popular cities are Barcelona, London, New York City, Paris, Rome, and Chicago.
LuggageHero storage locations include shops, hotels, cafes, and other local businesses.
Every one of their locations is regularly vetted by a local LuggageHero employee for quality, accuracy, and security.
Pricing
LuggageHero’s pricing is simple, they charge $0.95/hour or $5.30 - 8/day per bag.
If your plans change, you can cancel your reservation the day before your booking and you won’t be charged anything.
Insurance
LuggageHero has an optional insurance that can be added on for every item you store with them for an extra $1.95 per bag. The optional insurance covers your bags for up to $3000/€2500 each.
If you decide not to add the optional insurance, LuggageHero will guarantee your bags up to $500 each. You must book online and pay directly through LuggageHero to be covered.
How LuggageHero Works
1.) Search and find a place to store your luggage
You can use their website on mobile or desktop, or you can download their app to search for luggage storage locations near you.
2.) Complete your online booking and get the exact address
After paying and checking out, you’ll get a confirmation email with the exact address.
3.) Drop off your luggage at the storage spot
Arrive at the luggage storage spot. When you drop-off your luggage, you’ll be given a security tag to tie on your luggage and you will be asked to take a picture of the security tag. After that, you will simply click the start storage timer button in your confirmation email/SMS to start your reservation.
4.) Explore the city and pick-up your luggage when you’re ready
When you arrive at the storage spot to pick-up your luggage, show the staff your confirmation email. When they hand you your luggage, click the stop storage timer button which will end your reservation and process your payment.
LuggageHero Reviews
LuggageHero has a 4.35 average rating out of 1,541 reviews we found online:
4.8 rating out of 318 reviews on Facebook
3.1 rating out of 565 reviews on Trustpilot
4.8 rating out of 287 reviews on the Apple App Store
4.7 rating out of 371 reviews on the Google Play Store
Personally we would give LuggageHero a 4.8 out of 5. They are definitely one of the best luggage storage services out of the ten different apps we’ve tried, but we had a better experience using Radical Storage.
Apple app store reviews
Is LuggageHero Safe & Legit?
LuggageHero is one of the most safe, secure, and legit luggage storage apps we’ve tried.
Every LuggageHero storage spot is regularly vetted by one of their employees for quality.
Every piece of luggage they store is secured with a tamper-proof luggage security tag and stored away from public access.
LuggageHero has stored millions of bags to date and they are one of the oldest luggage storage services so you can rest assured they are a respectable company in the industry.
Is LuggageHero worth it?
Most people have experienced that situation where you’ve arrived too early to check in and you want to explore the city but you have luggage with you.
Instead of dragging those big bags around, why not pay a small fee for the convenience of storing it somewhere safe until you’re ready to pick it up? For less than the price of a meal you can get your bags safely stored so you can sightsee hands-free.
We think that the convenience services like LuggageHero and Radical Storage provides is well worth the price and overall we’re happy we gave the service a try.
LuggageHero Alternatives
There’s several other luggage storage services to choose from and we suggest checking which service offers the most convenient location and best pricing for your needs.
Radical Storage (read our Radical Storage review)
Bounce (read our Bounce review)
Stasher (read our Stasher review)
What sets LuggageHero apart from the rest is that they are one of the only services that offers hourly rates (pay as you go) whereas most of the other services charge daily rates.
Related article: 10 Luggage Storage Services Compared
FAQs
Does LuggageHero offer cancellations and refunds? If your plans change, you have the option to cancel your booking up until midnight the day before your booking and you won’t be charged anything.
How to contact LuggageHero support? You can chat with the LuggageHero support team live 24/7 on their website.
Are there size or weight restrictions? Nope, there are no size or weight restrictions for the bags you store with LuggageHero.